AIxLove 隐私政策
欢迎使用 AIxLove。我们深知情感交友场景中隐私与安全的重要性，本隐私政策清晰说明我们在提供灵魂契合匹配、AI 红娘对话引导、社区活动与账号服务时，如何收集、使用、存储和保护您的个人信息，以及您享有的控制权。
1. 我们收集的信息
- 账号与基础资料：您主动提供的昵称、邮箱/手机号、出生年份、性别、个人简介、兴趣标签与相册照片。
- 匹配偏好与互动记录：您设定的交友偏好、破冰互动消息、活动报名记录及安全举报记录。
- 设备与基础诊断信息：设备型号、操作系统版本、应用版本号及崩溃诊断日志，用于保障服务稳定性与账号安全。
2. 信息的使用与共享原则
- 仅用于为您提供精准的每日严选匹配、个性化破冰话题、即时通讯及社区安全防护。
- 我们绝不出售您的个人资料或私密对话数据，也不会将您的个人联系方式未经授权披露给第三方广告商。
- 在传输与存储环节采用行业标准 TLS 加密与访问控制隔离，严格限制内部数据访问权限。
3. 零骚扰社区治理与 24 小时举报拉黑处置承诺（安全准则）
AIxLove 对骚扰、恶意辱骂、虚假欺诈及任何令人不适的内容实行零容忍政策：
- 一键拉黑（Block）：您可在任意用户主页或聊天界面立即点击「拉黑」，拉黑后对方将无法再向您发送消息、查看您的动态或出现在您的推荐列表中。
- 一键举报（Report）：您可对任何违规个人资料、照片、动态或私信发起举报。
- 24 小时处置承诺：我们的安全审核团队承诺在收到举报后的 24 小时内 完成人工与系统复核，立即移除违规内容并永久封禁相关违规账号。
4. 账号永久注销与数据彻底删除路径（Account Deletion）
您随时拥有完全自主的账号注销权利：
- App 内自助一键注销：打开 AIxLove App → 进入「我的（Profile）」→「设置（Settings）」→「账号与安全（Account & Security）」→ 点击「永久注销账号（Delete Account）」并确认。
- 邮件协助注销：如您无法登录客户端，请使用注册邮箱发送主题为「AIxLove 账号注销申请」的邮件至 [email protected] 或 [email protected]，我们将在核验身份后立即为您办理。
账号注销确认后，您的个人资料、相册照片、匹配记录及关联会话数据将从生产数据库中彻底清除或不可逆匿名化（除法律法规明确要求保留的法定合规日志外）。
5. 未成年人保护
AIxLove 仅面向年满 18 周岁及以上的成年用户提供服务。我们不面向未成年人开放注册或收集未成年人个人信息。
6. 联系我们
如对本隐私政策、数据导出或隐私保护有任何疑问，请随时联系：
官方支持邮箱：[email protected]
备用合规邮箱：[email protected]
AIxLove Privacy Policy
Welcome to AIxLove. Protecting your privacy and emotional safety is central to our mission. This Privacy Policy explains how we collect, use, safeguard, and let you control your personal information across our matching, AI icebreaker, and community services.
1. Information We Collect
- Account & Profile Information: Display name, email address or phone number, birth year, gender, bio, interests, and profile photos you choose to upload.
- Preferences & Interactions: Match preferences, chat messages, event RSVPs, and safety/moderation reports.
- Device & Diagnostics: Device model, OS version, app version, and crash diagnostics solely to keep the service reliable and secure.
2. How We Use & Protect Your Data
- Used strictly to deliver daily soul-compatibility matches, AI matchmaker icebreakers, messaging, and community safety protections.
- We never sell your personal data or private conversations to advertisers or third-party data brokers.
- All data is protected in transit via TLS encryption and stored with strict access isolation.
3. Zero-Harassment Community & 24-Hour Moderation Commitment
AIxLove enforces a zero-tolerance policy against harassment, hate speech, spam, and abusive behavior:
- Instant Block: You can block any user directly from their profile or chat view, immediately preventing further contact or visibility.
- Instant Report: Every profile, photo, and message supports one-tap reporting.
- 24-Hour Action Guarantee: Our moderation team reviews all safety reports within 24 hours, removing offending content and permanently suspending violating accounts.
4. Permanent Account & Data Deletion
You may permanently delete your account and personal data at any time:
- In-App Self-Service: Open AIxLove App → Go to Profile → Settings → Account & Security → Tap Delete Account and confirm.
- Email Request: If you cannot access the app, email [email protected] or [email protected] from your registered address with subject "AIxLove Account Deletion".
Once confirmed, your profile, photos, match history, and messages are permanently deleted or irreversibly anonymized (except where minimal retention is strictly required by law).
5. Age Requirement
AIxLove is strictly intended for adults aged 18 and older. We do not knowingly allow minors to register or collect data from individuals under 18.
6. Contact Us
For privacy inquiries, data requests, or safety reports:
Primary Support: [email protected]
Compliance Contact: [email protected]